DKY Customer Feedback



Comments:
Please feel free to leave feedback on our service or let us know you have received your parcel. All comments are read and delivery times noted.

If you have comments on any other subject please email us or use our Forum.

Please Note - Your feedback will be posted straight away but we do check every comment for spam and delete it as soon as we can. However we do NOT filter comments - all are shown - good or bad.

Spam will be deleted. All spammers IP's will be logged and blocked.


Added: May 22, 2024
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Comments:
Hi came across this site by accident but glad I did. They were so helpful and my order arrived so quick. Will definately use this site again. Thank you,

Added: May 22, 2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
---------------
Great Service. Good range of colours at a reasonable price. Great communication would definitely use again.


Added: May 13, 2024
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Comments:
Feedback posted via Square
Satisfied with Other
---------------
Great service that has enabled me to finish a garment when I ran out of yarn!
30/4/24, 18:06


Added: May 3, 2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Other, Selection, Wait Time
----------------
Was able to notice I ordered two of the same pattern and confirm exactly with me what I required promptly and efficiently


Added: April 16, 2024
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Comments:
I received my order today absolutely great & very quick. Thanks so much :D

Added: April 18, 2024
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Comments:
I wanted to praise the service I recently received . I accidentally ordered 2 of the same pattern. Most companies would have dispatched 2 of the same without considering if this was an error .This company took the time to email and ring me to confirm my order and change it for me and promptly dispatched .I am very impressed with this service and will reccommend and use again.
Jo :D


Added: April 18, 2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
------------------------
Excellent service - thank you!


Added: March 7, 2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
------------------------
Prompt delivery. Well packed. As described


Added: March 7, 2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
------------------------
Brilliant service.great fast delivery and wool I couldn't get elsewhere *****


Added: March 3, 2024
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Comments:
The pattern I ordered has arrived safely thank you.
It is for someone who wants to knit it as she liked the one I had made and asked me for the pattern but I was unable to find it.
However I found it on your website so I can now let her borrow it.
I will give her your details so that she can get the yarn she needs from you.
Many thanks ;)


Added: March 12, 2024
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Comments:
Delivered on 4 March at time specified. Great service.
Thank you


Added: 04/03/2024
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Comments:
Arrived safely 29/2, a day earlier than expected. Internal plastic bag protected the pattern well, on a very rainy day when the outer envelope became very wet

Added: 29/02/2024
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Comments:
Thank you for excellent service. I had emails at every stage of the journey giving me the information on where my order was up to and why it would be slightly delayed (to await the pre-order patterns). Wonderful. Will certainly order from here again and again. :-)

Added: 27/02/2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
----------------------
Jenny emailed me when there was a mistake on my order. She sorted it out so quick that my order was able to be despatched the next day. Very impressed with service. Thank you


Added: 09/02/2024
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Comments:
Order received!
Thank you very much.


Added: 08/02/2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
----------------------
Many thanks indeed. The yarn has arrived today and is as lovely as I expected and was beautifully packed.
Excellent customer service and fast delivery


Added: 29/01/2024
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Comments:
Order received
Many thanks.


Added: 10/01/2024
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Comments:
This was my first order. Order placed on 8 January in the evening. Order delivered at 9 o'clock in the morning on 10 January. Excellent service.

Added: 10/01/2024
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Comments:
Feedback posted via Square
Satisfied with Selection
------------------------
Delighted I could get hold of this pattern.
Out of stock with my usual supplier


Added: 09/01/2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service
------------------------
Due to a mistake on my part diannes knitting yarns phoned me and, all was promptly sorted. Xx


Added: 09/01/2024
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Comments:
Feedback posted via Square
Satisfied with Customer Service
------------------------
Have used you for many years always happy with the service


Added: 01/12/2023
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Comments:
Feedback posted via Square
Satisfied with Selection, Wait Time
-------------------
Very prompt delivery. Got a perfect match for wool that I had a partially knitted jumper ages ago.


Added: 30/11/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
------------------------
All good


Added: 28/11/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
----------------------
I have knitting with this wool all time ago.


Added: 24/11/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
-----------------------
Thank you for supplying and delivering the item of choice on time, and at a competitive price.


Added: 16/11/2023
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Comments:
Received wool thankyou.

Added: 09/11/2023
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Comments:
Received yarn order 6th November. Prompt delivery and excellent service. Many thanks! :-)

Added: 07/11/2023
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Comments:
Ordered Friday - received Tuesday. Thank you.

Added: 07/11/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service
--------------
I entered some details incorrectly, and rather than cancelling the order I was contacted to remedy the error. Excellent service


Added: 07/11/2023
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