DKY Customer Feedback




Comments:
Feedback posted via Square
Satisfied with Customer Service
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The girl on the phone was extremely helpful and patience with me as I made a few mistakes placing my order. A little disappointing that I could only buy 2 of each book.
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admin - Friday, 18 June 2021 11:20
We answered the feedback about the books direct with the customer via Square, but feel it only right we also add that answer here too.
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To answer your question about the 2 books, Carole should have explained when you phoned why only 2 of each of the Jean Greenhowe books per customer was allowed, I am sorry she did not fully explain.
When Jean Greenhowe first let us know that she was retiring and the books were not being republished, we made a commitment that we would not profiteer and would keep the books at the same price. We also committed to not facilitating profiteering where possible.
We had a customer early on who stated she was buying for a group and brought many multiples of all the books we had. One of our staff members then found out she was actually selling the books on Facebook at £10 each. We pointed out to the customer we could not allow her to continue as she was taking custom from us - those customers may have also brought yarn and stuffing from us.
In order to not allow this to happen again we put the 2 book limit on.
We hope this fully explains why we only allow 2 books now
Best Regards and Stay Safe
Peter


Added: 08/06/2021
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Comments:
fantastic service, very quick response in answering my emails. The patterns arrived in the post the very next day after being posted. Will definitely be ordering some wool very soon. Your customer service is outstanding. :-) :knit:

Added: 28/05/2021
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Comments:
Feedback posted via Square
Satisfied with Other, Quality, Selection, Wait Time
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Preorder arrived and informed when order would be dispatched.


Added: 22/05/2021
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Comments:
Feedback posted via Facebook
Gorgeous and hard-to-find yarn arrived this morning, having been ordered late on Monday - top class service, well packed and all in good order.
Thank you so much!
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admin - Friday, 21 May 2021 08:48
We checked with the customer if she was happy for us to add this feedback on here. When she answered she said the following.
Please do! I ordered from three places at the same time and yours was the quickest delivery as well as being just what I wanted.


Added: 19/05/2021
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Comments:
Feedback posted via Square
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Received wool today thank you


Added: 10/05/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Wait Time
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It was easy to order, I was kept informed of the orders progress, fast delivery. Perfect thank you


Added: 08/05/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Thank you. I received the parcel the next day. The description of the wool was also excellent.


Added: 06/05/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
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My order was delivered promptly, it arrived today, excellent service


Added: 05/05/2021
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Comments:
Posted on 04/05/21 received 05/05/21. Excellent service, I will be buying from you again

Added: 05/05/2021
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Comments:
I ordered this pattern for my 92 year old Mother in Nottinghamshire. She is still knitting and this is for her Great Granddaughter. It was delivered today the 5th May. Excellent service thank you

Added: 05/05/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
----------------
Of all the orders that I have placed during the period of this pandemic - I can honestly say that this was the best experience and quality of service I have received. From browsing your website through to delivery of my order everything has been simple and efficient. It has been a pleasure dealing with you.
Thank you so much - I will certainly use you again and will recommend you to my friends.
Jo


Added: 05/05/2021
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Comments:
Excellent service and prompt delivery. Very happy and will definitely use again.

Added: 05/05/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Other
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Thrilled to find the yarn I'd been searching for and at an excellent price, too - I can thoroughly recommend. The customer service also excellent..


Added: 27/04/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
----------------
All aspects, very pleased with service from ordering to receiving. Thank you.


Added: 17/04/2021
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Comments:
Excellent service, super fast turn round and delivery, gorgeous wool. Will definitely order again. Thankyou so much

Added: 07/04/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
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Very prompt service and updates to let me know when to expect my goods


Added: 01/04/2021
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Comments:
Amazing fast delivery. Fantastic service. Thank you!

Added: 31/03/2021
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Comments:
My order arrived today. Very quick delivery. Great company will definitely use again, thank you

Added: 31/03/2021
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Comments:
Patterns received next day. Excellent service.

Added: 31/03/2021
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Comments:
Feedback posted via Square
Satisfied with Quality, Wait Time
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It was easy to use the website for ordering, goods arrived in good time and wrappled securely, Would use again.


Added: 27/03/2021
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Comments:
Very good service delivered following day

Added: 27/03/2021
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Comments:
Brilliant service.
I didn’t notice the auto fill address hadn’t worked properly but luckily DKY did and it was soon sorted out.
Yarn arrived the day after it was posted, couldn’t ask for better.
I will definitely be using this company again,


Added: 27/03/2021
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Comments:
My parcel arrived safely this morning the 24th of March at 10am. Thank you very much it is just what I wanted and am so pleased with the help given by Dianne’s Knitting Yarns in finding what I couldn’t

Added: 24/03/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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...all subject to receipt of yarn - but looking good so far!!!


Added: 23/03/2021
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Comments:
:knit: As always super service order delivered on Wednesday 17th

Added: 18/03/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
----------------
Very pleased with your quick and efficient service and the quality of the wool I ordered. Thank you


Added: 17/03/2021
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Comments:
Feedback posted via Square
Satisfied with Other, Selection, Wait Time
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Filters and listing and ability to view details of books. I have been returning for many years


Added: 16/03/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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Parcel arrived 6th March in excellent condition. Thank you.


Added: 07/03/2021
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Comments:
Feedback posted via Square on on Square 5/3/21, 13:01
Satisfied with Other
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Website is not user friendly
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Peter - Tuesday, 6 April 2021 13:41
Replied to customer using Square - 5/3/21, 13:13
Hi, We are sorry your experience was not a good one, that is very unusual as the vast majority of feedback we have had is good.
If you could give us some specifics on what went wrong for you we will look into what we can changed. The website is fairly new and any feedback is always welcome.
Best Regards
Peter
Senior Partner
J.R. Tuesday, 6 April 2021 13:42
Posted on Square on 5/3/21, 13:20
For example I tried to get patterns . I was going in a loop for getting patterns. I was looking for patterns for men and couldn't get to them. There is no search facility on your website
Peter Tuesday, 6 April 2021 13:49
Replied to customer via Square 5/3/21, 13:51
Hi, as the website is not database driven it is not possible to do a site wide search. We did try the Google plug-in but it gave so many results it became unusable
We do however have a search facilities on the Pattern Leaflets Site Map, the Pattern Books Site Map and the Yarn Site Map which is noted in the Nav Bar links.
https://www.knitting-yarn.co.uk/m-info-maps.htm
If you put "mens" in the search bar you will get a list of patterns specifically for men and you would then be able to sort the list into ply, size or yarn.
Hope this helps for your next order


Added: 05/03/2021
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Comments:
My order arrived today, one day after ordering, that's fast!
Friendly and efficient service from the team. Thanks Guys.


Added: 03/03/2021
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