DKY Customer Feedback




Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
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EXCELLENT SERVICE


Added: 08/11/2022
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Comments:
Excellent service. Personal service which is so rare these days. I was called after accidentally ordering 2 identical patterns 2 days running. Most companies would have just sent them out without a thought of the unnecessary expense but Carole rang to make sure. How good is that? Excellent and speedy.

Added: 07/11/2022
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Comments:
Order received.Thank you for help and prompt service.

Added: 28/10/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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I made a typing error when ordering and when I checked email received with pattern number I realised my mistake and emailed back in panic mode .
I received a response back from Jenny and I am so grateful for the help she gave so thank you very much Jenny she is a credit to your company.
I am looking forward to receiving my pattern thank you so much .


Added: 25/10/2022
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Comments:
Great transaction. Very quick delivery. Beautiful yarn - Sirdar curly wurly. I’ll certainly order again. Thank you 😊

Added: 29/09/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Brilliant service as always! Thank you so much.
Wendy


Added: 29/09/2022
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Comments:
Feedback posted via Square
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Thank you so much for your help


Added: 23/09/2022
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Comments:
Yarn arrived today 22nd September and it looks gorgeous dying to get started on it

Added: 22/09/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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I didn' respond to "selection" as wool had been discontinued therefore the choice was limited. However the colour I chose had sufficient stock for pattern.
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admin - Tuesday, 20 September 2022 12:42
For your information, the yarn ordered was Sirdar Soukie DK which has been discontinued for many, many years.
We have 11 shades left, only 3 of which now have less than 5 balls.
There was originally about 16 shades in this yarn.


Added: 15/09/2022
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
------------
great choice :) returning customer as I know the items are good quality at a good price.


Added: 13/09/2022
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Comments:
Feedback posted via Square
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Hello,
I ordered my knitting pattern on 15 August. Why has it taken so long for you to process it?
Also, in this day and age of immediate downloads / attaching pdfs to emails, why can't you supply your knitting patterns electronically? This would also mean that for me ordering from Belgium would be much more customer-friendly.
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admin - Tuesday, 23 August 2022 14:35
The following is the reply we gave to the customer via the Square system.
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The Shopping Basket, Check Out Pages and the Exit Page of the website stated we were closed for a week until today.
You ordered a James C. Brett pattern leaflet, they do not allow any retailer to sell downloads of their patterns. Therefore it would be illegal for us to do so.


Added: 23/08/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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I had a very pleasant phone call. I had made a mistake with payment details. All sorted quickly and efficiently. I have been shopping at Dianne's for some years and and always enjoy the experience!


Added: 23/08/2022
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Comments:
Very prompt service.
Order received safely, in undamaged package, today 14/07/22.


Added: 14/07/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection
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Very helpful lady on the phone helped me fix the error I made.


Added: 05/07/2022
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Comments:
Feedback posted via Square
Satisfied with Environment, Quality, Selection, Wait Time
----------------
ALWAYS GOOD SERVICE & PRODUCTS.


Added: 01/07/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
---------------
I have desperately been trying to source Sirdar Soukie DK, aware that it had been discontinued. I’m hoping it will marry up with and increase the total I have in four colourways. After frantically searching the internet I discovered your site and am so pleased you have been able to supply my lack. I have fingers crossed that the dye lots won’t be too disparate as I’ve had my Soukie yarn stash for several years and therefore run the risk of a slight mismatch in the dye lots.
I’m a first time customer but will definitely be keeping you on my list as a trustworthy and great source of yarns. Thank you SO much for your efficient, well run and pleasant online service. You have been a joy to buy from and I wish you continued success.
Kind regards


Added: 01/06/2022
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Comments:
Wool arrived very speedily , exactly as ordered . Many thanks for keeping me in the loop as to when parcel was with post office . Excellent service won't hesitate to use again

Added: 12/05/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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Your parcel arrived today Monday 9th May
Thank you


Added: 09/05/2022
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Comments:
Perfect!Thank you

Added: 14/04/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection
---------------
You know exactly what is/will be happening with your order and I most often find what I want on their website.


Added: 12/04/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Absolutely fantastic delivery and the wool is brilliant


Added: 23/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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thank you for my yarn, it was a quick delivery and am so pleased to be able to match my other balls without it I could not have finished my cardi although I did buy enough yarn according to the pattern for my size in the wool stated !! thank you again


Added: 19/03/2022
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Comments:
Feedback posted via Square
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Amazing dedication of time to the sale of one ball of yarn, which was very much appreciated.


Added: 18/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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Easy to order
Fab communication
Very fast delivery


Added: 09/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection
-----------
Absolutely Excellent!!😆


Added: 04/03/2022
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Comments:
Received parcel day after it was posted, excellent service and am very happy with my new patterns.

Added: 04/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
-------------
I made an easy purchase complicated and Dianne's Knitting Yarns accommodated me very satisfactorily so therefore I am delighted. Many thanks.


Added: 19/02/2022
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Comments:
Thank you for speedy delivery. Received it this morning :-)

Added: 16/02/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
----------------
Fabulous service I got my new card details wrong and I was notified and had the opportunity to correct it rather than start again


Added: 11/02/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Other
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Jen, who responded to my email, was very helpful - got me through the process of finding this elusive pattern. Please thank her for me.
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admin - Friday, 11 February 2022 14:30
We have passed this on to Jenny - our out of hours customer service - she appreciates your thanks smile


Added: 08/02/2022
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