DKY Customer Feedback




Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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I had a very pleasant phone call. I had made a mistake with payment details. All sorted quickly and efficiently. I have been shopping at Dianne's for some years and and always enjoy the experience!


Added: 23/08/2022
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Comments:
Very prompt service.
Order received safely, in undamaged package, today 14/07/22.


Added: 14/07/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection
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Very helpful lady on the phone helped me fix the error I made.


Added: 05/07/2022
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Comments:
Feedback posted via Square
Satisfied with Environment, Quality, Selection, Wait Time
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ALWAYS GOOD SERVICE & PRODUCTS.


Added: 01/07/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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I have desperately been trying to source Sirdar Soukie DK, aware that it had been discontinued. I’m hoping it will marry up with and increase the total I have in four colourways. After frantically searching the internet I discovered your site and am so pleased you have been able to supply my lack. I have fingers crossed that the dye lots won’t be too disparate as I’ve had my Soukie yarn stash for several years and therefore run the risk of a slight mismatch in the dye lots.
I’m a first time customer but will definitely be keeping you on my list as a trustworthy and great source of yarns. Thank you SO much for your efficient, well run and pleasant online service. You have been a joy to buy from and I wish you continued success.
Kind regards


Added: 01/06/2022
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Comments:
Wool arrived very speedily , exactly as ordered . Many thanks for keeping me in the loop as to when parcel was with post office . Excellent service won't hesitate to use again

Added: 12/05/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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Your parcel arrived today Monday 9th May
Thank you


Added: 09/05/2022
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Comments:
Perfect!Thank you

Added: 14/04/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection
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You know exactly what is/will be happening with your order and I most often find what I want on their website.


Added: 12/04/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Absolutely fantastic delivery and the wool is brilliant


Added: 23/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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thank you for my yarn, it was a quick delivery and am so pleased to be able to match my other balls without it I could not have finished my cardi although I did buy enough yarn according to the pattern for my size in the wool stated !! thank you again


Added: 19/03/2022
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Comments:
Feedback posted via Square
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Amazing dedication of time to the sale of one ball of yarn, which was very much appreciated.


Added: 18/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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Easy to order
Fab communication
Very fast delivery


Added: 09/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection
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Absolutely Excellent!!😆


Added: 04/03/2022
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Comments:
Received parcel day after it was posted, excellent service and am very happy with my new patterns.

Added: 04/03/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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I made an easy purchase complicated and Dianne's Knitting Yarns accommodated me very satisfactorily so therefore I am delighted. Many thanks.


Added: 19/02/2022
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Comments:
Thank you for speedy delivery. Received it this morning :-)

Added: 16/02/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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Fabulous service I got my new card details wrong and I was notified and had the opportunity to correct it rather than start again


Added: 11/02/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Other
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Jen, who responded to my email, was very helpful - got me through the process of finding this elusive pattern. Please thank her for me.
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admin - Friday, 11 February 2022 14:30
We have passed this on to Jenny - our out of hours customer service - she appreciates your thanks smile


Added: 08/02/2022
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Comments:
Feedback posted via Square
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Hi Dianne, Just to let you know I received the order, and thank you for making it possible Regards Ruth


Added: 07/02/2022
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Comments:
Once again my order arrived the day after the money went out of my account. The service is so efficient and the quality of wool is perfect. I would happily recommend you to my friends. Thank you.

Added: 06/02/2022
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Comments:
Thank you, excellent service, ordered on Monday and arrived on Wednesday

Added: 02/02/2022
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Comments:
Excellent service from placing order to receiving order. Such speedy delivery and exceptional quality. Highly recommend. Thank you.

Added: 29/01/2022
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Comments:
Feedback posted via Square
Satisfied with Quality, Wait Time
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Ordered by post, delivery time brilliant.
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admin - Tuesday, 1 February 2022 13:48
When this lady says ordered by post what she means is - ordered on website and sent by post


Added: 29/01/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Very happy with everything. Excellent service


Added: 26/01/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service
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Arrived before I had time to say where’s my pattern! Impressed. Thank you


Added: 16/01/2022
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Comments:
Thank you, order received today, excellent communication and exceptional delivery service.
Many thanks, I will definitely order again.


Added: 12/01/2022
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Comments:
I realised I was due to run out of yarn and ordered more - and realised I needed even more so amended the order - this was on one of the bank holidays between Christmas and New Year. The message was picked up, the order amended and posted out as soon as the staff were back at work. I arrived promptly. Excellent service. Thank you

Added: 10/01/2022
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Comments:
Feedback posted via Square
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Thank you for my pattern.
Great service!
Merry Christmas


Added: 20/12/2021
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Comments:
Excellent service and fast delivery
Would highly recommend and will definitely use again


Added: 16/12/2021
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