DKY Customer Feedback




Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Im very pleased to have the exact wool-shade, even same batch , (as originally bought from wool shop in Bramhall, )to complete the baby pattern.Baby boy is due tmrw in Canada, !
So I can now finish off pattern knowing iv enough wool.


Added: 18/04/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Discovered some patterns I had not found elsewhere and found locating what I was looking for easy. Everything clearly set out on the home page and help available if needed. Ordering was great, will be returning for yarn soon. Thank you for making my visit so enjoyable.


Added: 17/04/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
------------------------
Value and quality


Added: 17/04/2023
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Comments:
Feedback posted via Square
Satisfied with Wait Time
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Amazingly short wait time between ordering and the item being sent. Hoping the carrier is as speedy.


Added: 04/04/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection, Wait Time
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Good choice of patterns


Added: 31/03/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service
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Excellent service, thank you


Added: 24/03/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
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Email sent with order details followed shortly after with confirmation re payment. Excellent service would recommend. Just awaiting delivery details😀. Thank you


Added: 14/03/2023
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Comments:
Pattern book has landed safely and so quickly too. I am dancing a happy dance

Added: 23/02/2023
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Comments:
Thank you for your prommpt attention and prompt delivery.

Added: 07/02/2023
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Comments:
Received on 3rd Feb

Added: 05/02/2023
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Comments:
Thank you parcel arrived 12.30. Thursday 2 Feb.

Added: 02/02/2023
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Comments:
Parcel arrived this morning 19th January. Thank you as always for such a speedy service. :-)

Added: 19/01/2023
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Comments:
Feedback posted via Square
Satisfied with Other, Quality, Selection
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Fantastic collection of leaflet patterns, not a fan of downloads. Great wool selection and colours to compliment patterns. I will definitely use Dianne's knitting yarn shop again!


Added: 17/01/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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Order No. 18968160 Hayfield Journey DK yarn received today 11th January 2023, thank you.


Added: 11/01/2023
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Comments:
Feedback posted via Square
Satisfied with Customer Service
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I mistakenly ordered the same item twice snd you phoned me to confirm what I really wanted. It is so rare these days to get proper customer service, where helping the customer is a priority. Thank you Carole. It was a pleasure talking to you.


Added: 03/01/2023
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection
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great shopping with you, great prices too.
Happy new year and l look forward to shopping with you again.


Added: 03/01/2023
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Comments:
I love your website but is there anyway you can search yarn types without trawling through each company?
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admin - Saturday, 3 December 2022 15:44
We don't have a traditional Search Box but we have lots of Site Maps which can be sorted and searched.
If you would like to know why we did this you can view our Search or No Search Blog post.
I can't put links in here but check our Site Maps link in the Navigation Bar on our website and the Blog Link in the details at the top of this page.


Added: 30/11/2022
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Comments:
Sorry for the delay, my parcel arrived on Wednesday. Thank you for your help. I am pleased with my purchase, the service was quick and easy. :-)

Added: 14/11/2022
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Comments:
My order finally arrived yesterday doesn't help we are only getting one delivery by the post office once a week
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admin - Friday, 11 November 2022 16:27
Hi
That is very slow, it was posted on 1st November.
We are so sorry Royal Mail let us both down with this order


Added: 09/11/2022
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
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EXCELLENT SERVICE


Added: 08/11/2022
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Comments:
Excellent service. Personal service which is so rare these days. I was called after accidentally ordering 2 identical patterns 2 days running. Most companies would have just sent them out without a thought of the unnecessary expense but Carole rang to make sure. How good is that? Excellent and speedy.

Added: 07/11/2022
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Comments:
Order received.Thank you for help and prompt service.

Added: 28/10/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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I made a typing error when ordering and when I checked email received with pattern number I realised my mistake and emailed back in panic mode .
I received a response back from Jenny and I am so grateful for the help she gave so thank you very much Jenny she is a credit to your company.
I am looking forward to receiving my pattern thank you so much .


Added: 25/10/2022
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Comments:
Great transaction. Very quick delivery. Beautiful yarn - Sirdar curly wurly. I’ll certainly order again. Thank you 😊

Added: 29/09/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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Brilliant service as always! Thank you so much.
Wendy


Added: 29/09/2022
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Comments:
Feedback posted via Square
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Thank you so much for your help


Added: 23/09/2022
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Comments:
Yarn arrived today 22nd September and it looks gorgeous dying to get started on it

Added: 22/09/2022
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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I didn' respond to "selection" as wool had been discontinued therefore the choice was limited. However the colour I chose had sufficient stock for pattern.
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admin - Tuesday, 20 September 2022 12:42
For your information, the yarn ordered was Sirdar Soukie DK which has been discontinued for many, many years.
We have 11 shades left, only 3 of which now have less than 5 balls.
There was originally about 16 shades in this yarn.


Added: 15/09/2022
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
------------
great choice :) returning customer as I know the items are good quality at a good price.


Added: 13/09/2022
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Comments:
Feedback posted via Square
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Hello,
I ordered my knitting pattern on 15 August. Why has it taken so long for you to process it?
Also, in this day and age of immediate downloads / attaching pdfs to emails, why can't you supply your knitting patterns electronically? This would also mean that for me ordering from Belgium would be much more customer-friendly.
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admin - Tuesday, 23 August 2022 14:35
The following is the reply we gave to the customer via the Square system.
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The Shopping Basket, Check Out Pages and the Exit Page of the website stated we were closed for a week until today.
You ordered a James C. Brett pattern leaflet, they do not allow any retailer to sell downloads of their patterns. Therefore it would be illegal for us to do so.


Added: 23/08/2022
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