DKY Customer Feedback

Submitted by
Name: S H
Order Number: 19106212
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Wait Time
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Excellent, swift service. Thank you.
Added: September 16, 2025
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Submitted by
Name: Mrs S B
Order Number: 19100730
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality
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Very helpful. The order took a while due to pre orders and holidays but well worth the wait.
Added: August 23, 2025
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Submitted by
Name: Mrs C M W
Order Number: 19102378
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service
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Lovely lady I spoke to , I am a member of a knitting club and will share my experience with them ,thank you
Added: August 10, 2025
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Submitted by
Name: Ms E O
Order Number: 19099245
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service
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Ordered too many of one pattern and they corrected it before payment was taken A* service
Added: July 11, 2025
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Submitted by
Name: J I M
Order Number: 19097553
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Selection
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Nice selection of patterns and yarns
Added: June 26, 2025
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Submitted by
Name: Mrs J A C
Order Number: 19095768
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service
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Placed order this am and entered the wrong post code.
1-2 hours later ,impressed with the speed of customer service.
A very lovely lady called to check this, as post code did not match address. My total error and was resolved instantly.
Thank you x
Added: June 3, 2025
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Submitted by
Name: Mrs P A N
Order Number: 19095177
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service, Other
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Excellent customer service took the time to ring me to explain my payment hadn’t gone through. She confirmed as soon as it had gone through by email
Added: May 30, 2025
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Submitted by
Name: V E
Order Number: 19092714
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service, Wait Time
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Thank you so much for processing my order so promptly and getting it sent out on the same day. Much appreciated.
Added: May 2, 2025
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Submitted by
Name: ROS WYATT
Order Number: 19085886
E-mail: Contact
Comments:
I bought some yarn for a cardigan for my new great grandson but he's growing so quickly, I needed to make a larger size - and therefore more yarn.I thought obtaining the same dye lot may be a problem.
I sent an e.mail and received a reply almosrt immediately. The staff were amazing and I received my order within days.
Excellent service for just one ball of wool.
Superb.
Added: March 10, 2025
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Submitted by
Name: J H
Order Number: 19088907
E-mail: Contact
Comments:
Feedback posted via Square
Satisfied with Customer Service
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Thanks for your prompt action when I aid for the same order twice by mistake.
Great customer service
Thanks
Added: March 1, 2025
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