DKY Customer Feedback





Comments:
Fantastic service, chuffed to find the wool I needed, really quick & easy transaction. Many thanks��

Added: 16/12/2021
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
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Perfect match for a jumper that I started knitting several years ago and realised recently that I did not have enough yarn to finish the sleeves! Even the same dye lot, amazing. Thank you!


Added: 16/12/2021
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection
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Great site unusual patterns and yarns


Added: 14/12/2021
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Comments:
Feedback posted via Square
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l will be uesing you again xx


Added: 14/12/2021
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Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
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Book arrived very prompt will be happy to order in future thanks.


Added: 13/11/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Selection, Wait Time
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Easy to follow order process.
Arrived very quickly.
5 star service
Thank you.


Added: 13/11/2021
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Comments:
Received my knitting pattern books today 10 Nov
Many thanks


Added: 10/11/2021
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Comments:
Order arrived extremely quickly. Was looking for this discontinued crofter dk shade to complete my project and was so happy to come across it on your site. Great service.

Added: 10/11/2021
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Comments:
Thankyou so much for your excellent service only ordered yarn yesterday and it arrived at lunchtime today ��😊

Added: 06/11/2021
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Comments:
Thank you. Parcel arrived 11am this morning. Prompt and efficient service. I can now finish the jumper!

Added: 06/11/2021
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Comments:
Arrived promptly really fast service thanks very much will use your wool again

Added: 06/11/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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Very happy with service, product arrived very quickly, impressed.


Added: 30/10/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
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Jenny has been so helpful in sorting my order out it was very much appreciated


Added: 26/10/2021
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Comments:
Received my order promptly. Very pleased with product. Will definitely buy from this company again.

Added: 23/10/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
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All good thanks


Added: 23/10/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
----------------------
Good quality prompt service


Added: 23/10/2021
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Comments:
Received order on Saturday 16 only a few days after ordering. After searching for this wool for a while I am so pleased I found this site. ;-)

Added: 16/10/2021
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Comments:
Hi
Fantastic as per last time. Recieved parcel a day after placed order, Thansk so much for your very efficient service.


Added: 13/10/2021
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Comments:
Thank you. Delighted to receive order by today’s post.

Added: 05/10/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Quality, Wait Time
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Everything arrived today, perfect timing to allow me to finish my sweater. Thanks


Added: 08/09/2021
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Comments:
Feedback posted via Square
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Hello
Thank you order received today.
M


Added: 18/08/2021
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Comments:
Very quick delivery I recommend Diannes yarns to everyone. I have had 2 deliveries now both quick and packed well
Thank you


Added: 13/08/2021
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Comments:
Thanks for keeping me informed all through the process (really good).
Pattern arrived today 31/07/21, in really
sturdy packaging, so it was in excellent condition on arrival. I would definitely
use your service again.


Added: 31/07/2021
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Comments:
Parcel arrived safe and sound. Many thanks

Added: 27/07/2021
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Comments:
Wow! What a wonderful service. Thank you for putting up with my change of order (several times) and for rescuing my granny square blanket.....I had bought yarn for it over a year ago and then when I went to start the project, realised I had not bought nearly enough of the border colour yarn, and it was now discontinued. Grrrrrr! Anyway, I found your website by chance (btw, it did not come up when I put the yarn name in the search) and, woo hoo, you had the yarn I needed. Many thans indeed for an excellent supportive service.

Added: 21/07/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Other, Quality, Selection, Wait Time
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Found what I was looking for at a good price. Arrived quickly and well packaged to avoid any damage. Thank you.


Added: 15/07/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment
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Can't answer all of the above because I have only just ordered from you. Thought your website could be updated and more modern. Good customer service so far.
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admin - Thursday, 16 December 2021 13:22
We updated our website recently and made a conscious effort NOT to make it look like all the other websites out there. So if modern = the same as the rest, we make no apology for looking old fashioned
We have focused on ease of use with as much info as possible, for instance, we were the first website to include full details of sizes and balls needed for as many patterns as possible and all books, which many others have now copied.


Added: 25/06/2021
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Comments:
Hi
Order received, First time used Diane Yarns. Would definitely do so again as very efficient service. Yarn arrived quicker than I thought it would.
Thank You


Added: 21/06/2021
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Comments:
So very happy with your prompt service & the wool.
Thank you!! 1st Class service


Added: 16/06/2021
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Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Other, Quality, Selection, Wait Time
----------------
great service as always thank you


Added: 15/06/2021
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