Comments: Feedback posted via Square Satisfied with Customer Service, Quality, Selection, Wait Time ---------------- ...all subject to receipt of yarn - but looking good so far!!!
Added: 23/03/2021
Submitted by Name: Michelle Naylor Order Number: 18676775 E-mail: Contact
Comments: :knit: As always super service order delivered on Wednesday 17th
Added: 18/03/2021
Submitted by Name: C.E.H. Order Number: 18677899
Comments: Feedback posted via Square Satisfied with Customer Service, Environment, Quality, Selection, Wait Time ---------------- Very pleased with your quick and efficient service and the quality of the wool I ordered. Thank you
Added: 17/03/2021
Submitted by Name: J.R. Order Number: 18677957
Comments: Feedback posted via Square Satisfied with Other, Selection, Wait Time ---------------- Filters and listing and ability to view details of books. I have been returning for many years
Added: 16/03/2021
Submitted by Name: B.A.K. Order Number: 18658777
Comments: Feedback posted via Square Satisfied with Customer Service, Quality, Wait Time ---------------- Parcel arrived 6th March in excellent condition. Thank you.
Added: 07/03/2021
Submitted by Name: J.R. Order Number: 18666978
Comments: Feedback posted via Square on on Square 5/3/21, 13:01 Satisfied with Other --------------- Website is not user friendly ----------------- Peter - Tuesday, 6 April 2021 13:41 Replied to customer using Square - 5/3/21, 13:13 Hi, We are sorry your experience was not a good one, that is very unusual as the vast majority of feedback we have had is good. If you could give us some specifics on what went wrong for you we will look into what we can changed. The website is fairly new and any feedback is always welcome. Best Regards Peter Senior Partner J.R. Tuesday, 6 April 2021 13:42 Posted on Square on 5/3/21, 13:20 For example I tried to get patterns . I was going in a loop for getting patterns. I was looking for patterns for men and couldn't get to them. There is no search facility on your website Peter Tuesday, 6 April 2021 13:49 Replied to customer via Square 5/3/21, 13:51 Hi, as the website is not database driven it is not possible to do a site wide search. We did try the Google plug-in but it gave so many results it became unusable We do however have a search facilities on the Pattern Leaflets Site Map, the Pattern Books Site Map and the Yarn Site Map which is noted in the Nav Bar links. https://www.knitting-yarn.co.uk/m-info-maps.htm If you put "mens" in the search bar you will get a list of patterns specifically for men and you would then be able to sort the list into ply, size or yarn. Hope this helps for your next order
Added: 05/03/2021
Submitted by Name: June Order Number: 18656805 E-mail: Contact
Comments: My order arrived today, one day after ordering, that's fast! Friendly and efficient service from the team. Thanks Guys.
Added: 03/03/2021
Submitted by Name: S.L.H. Order Number: 18663234
Comments: Feedback posted via Square Satisfied with Customer Service, Other, Quality, Wait Time ---------------- Not sure what you mean about Environment and Selection. My experience is that my order was easy to place, quickly and efficiently processed and the parcel arrived, well packaged and undamaged, sooner than expected. Despite no personal contact, I still got the impression of friendly service. All around, well done.
Added: 03/03/2021
Submitted by Name: J.G. Order Number: 18656805
Comments: Feedback posted via Square Satisfied with Customer Service, Quality, Selection, Wait Time ---------------- Thanks for all your help, great service.
Added: 03/03/2021
Submitted by Name: D.N. Order Number: 18663297
Comments: Feedback posted via Square Satisfied with Customer Service, Other, Quality, Selection, Wait Time ---------------- Help from Jenni
Name: I.M.M.
Order Number: 18682816
Feedback posted via Square
Satisfied with Customer Service, Quality, Selection, Wait Time
----------------
...all subject to receipt of yarn - but looking good so far!!!