DKY Customer Feedback

Submitted by
Name: J K B
Order Number: 18968160
Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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Order No. 18968160 Hayfield Journey DK yarn received today 11th January 2023, thank you.
Added: 11/01/2023
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Submitted by
Name: L.L.
Order Number: 18965273
Comments:
Feedback posted via Square
Satisfied with Customer Service
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I mistakenly ordered the same item twice snd you phoned me to confirm what I really wanted. It is so rare these days to get proper customer service, where helping the customer is a priority. Thank you Carole. It was a pleasure talking to you.
Added: 03/01/2023
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Submitted by
Name: L.H.
Order Number: 18967484
Comments:
Feedback posted via Square
Satisfied with Quality, Selection
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great shopping with you, great prices too.
Happy new year and l look forward to shopping with you again.
Added: 03/01/2023
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Submitted by
Name: Lorna H
E-mail: Contact
Comments:
I love your website but is there anyway you can search yarn types without trawling through each company?
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admin - Saturday, 3 December 2022 15:44
We don't have a traditional Search Box but we have lots of Site Maps which can be sorted and searched.
If you would like to know why we did this you can view our Search or No Search Blog post.
I can't put links in here but check our Site Maps link in the Navigation Bar on our website and the Blog Link in the details at the top of this page.
Added: 30/11/2022
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Submitted by
Name: Mrs Prior
Order Number: 18950827
E-mail: Contact
Comments:
Sorry for the delay, my parcel arrived on Wednesday. Thank you for your help. I am pleased with my purchase, the service was quick and easy. :-)
Added: 14/11/2022
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Submitted by
Name: M S
Order Number: 18947722
E-mail: Contact
Comments:
My order finally arrived yesterday doesn't help we are only getting one delivery by the post office once a week
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admin - Friday, 11 November 2022 16:27
Hi
That is very slow, it was posted on 1st November.
We are so sorry Royal Mail let us both down with this order
Added: 09/11/2022
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Submitted by
Name: MRS T.R.B.
Order Number: 18950340
Comments:
Feedback posted via Square
Satisfied with Quality, Selection, Wait Time
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EXCELLENT SERVICE
Added: 08/11/2022
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Submitted by
Name: Pam Richardson
E-mail: Contact
Comments:
Excellent service. Personal service which is so rare these days. I was called after accidentally ordering 2 identical patterns 2 days running. Most companies would have just sent them out without a thought of the unnecessary expense but Carole rang to make sure. How good is that? Excellent and speedy.
Added: 07/11/2022
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Submitted by
Name: M Lantsbery
Order Number: 18945981
Comments:
Order received.Thank you for help and prompt service.
Added: 28/10/2022
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Submitted by
Name: Mrs B. W
Order Number: 18944974
Comments:
Feedback posted via Square
Satisfied with Customer Service, Environment, Quality, Selection, Wait Time
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I made a typing error when ordering and when I checked email received with pattern number I realised my mistake and emailed back in panic mode .
I received a response back from Jenny and I am so grateful for the help she gave so thank you very much Jenny she is a credit to your company.
I am looking forward to receiving my pattern thank you so much .
Added: 25/10/2022
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